Returns & Exchanges

At Cocoa’s Candles, your satisfaction matters to us. We want you to love your handcrafted candles and self-care products, and we’re happy to help if something isn’t right.

Return Window: You may request a return or exchange within 14 days of receiving your order. Please reach out to us as soon as possible so we can take care of you quickly.

Condition Requirements: Items must be unused, unlit, and in their original packaging to be eligible for a return or exchange. Because our candles and body products are handmade in small batches, we’re unable to accept items that show signs of use.

How to Start a Return or Exchange: Email us with your order number and the reason for your return, and we’ll respond with instructions on how to send your item back or how we can make it right.

Exclusions: For safety and quality reasons, we cannot accept returns on candles that have been lit or burned, personalized or custom-made items, gift cards, or workshop and event bookings. Workshop cancellations are handled separately, so please contact us directly if you need to reschedule.

Damaged or Incorrect Items: If your order arrives damaged or you received the wrong item, please contact us within 7 days with a photo of the item, and we’ll send a replacement or issue a refund at no cost to you.

Refunds: Approved refunds are issued to your original payment method once we’ve received and inspected the returned item, typically within 5-7 business days.

Questions? We’re a small, family-run business and we genuinely want you to be happy with your purchase. Reach out anytime through our Contact page and we’ll make it right.